Again, be realistic and honest about what happened. We will not issue a refund because a player used a key to pry open a box or threw it against the floor in frustration (just two examples I have encountered in the past). If it is a fault on our part we will issue a refund. If a player manages to rip the lid off of a puzzle box that is not reasonable. They will take a beating, but not an unreasonable amount. All of our items are built with escape rooms in mind. We will not refund an item broken due to a player using excessive force.A picture of the item(s) showing the issue.This can be construction related or an issue with incorrect custom work. We made a mistake while making your item(s).If this occurs you will need to Email pictures of: The item(s) was damaged during shipping.Please contact me prior informing me you are making a return and why.Ī: Refunds on Escape Room puzzles and props will only be made under the following two conditions: (If I could make the refund process faster I would, but that is not something I have control over.)Ī: Refunds on brain teasers and puzzles will be processed once the item has been received. It can take up to 7 days for the refund to be processed. Once the item(s) has been received and if meets the criteria above a refund will be initiated. 69.95 Cryptex Puzzle (Da Vinci Code) -GOLD COLOR- 44. A refund will not be issued until the item(s) have been received.
Shipping cost to send the item to you will not be refunded. You are responsible for return shipping.Do not send back a used item expecting a refund. If the item(s) shows any signs of use a refund will not be issued. This means if it has been through a test run or used for a day it cannot be returned. The item(s) cannot have been used in any capacity.The return must be made within 30 days of delivery date.If the puzzle/prop came in shrink wrap it must still be in the shrink wrap unopened.Brain Teasers and games can be returned within 30 days of delivery date.A: Yes however, Custom work cannot be returned.
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